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forum Forum index forumSupport Forum forumWhy doesn't the new password get sent to me??

Author : Topic: Why doesn't the new password get sent to me??  Bottom
 pantherslair
 Posts : 4
  Posted 15/10/2007 00:39:53 AM
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Aceboard Support,

Could I please get some help with my board please? I am the Administrator and Founder for my board and I have tried to get a new password sent to the username on my board on a number of occasions as well as emailing your support teams and sending messages and I have received no replies and no password.

The board in question is as follows:

http://undergroundgamer.aceboard.com/index.php?login=273352

And the Username is: Viper

Thank you.

 kimmy
 moderator
 Posts : 542
 live, laugh, love
  Posted 15/10/2007 09:49:29 AM
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I will let cyril know.

Retired aceboard Mod
 pantherslair
 Posts : 4
  Posted 17/10/2007 00:47:15 AM
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Ok thank you Kimmy. How long before I can log into my board?? I haven't been able to log in for nearly 3 weeks now. How long will it take to get a new password sent to me??

Or will I have to scrap this board and start again somewhere else? I give up.  

 kimmy
 moderator
 Posts : 542
 live, laugh, love
  Posted 17/10/2007 09:07:35 AM
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I will be talking to cyril today and will point him towards this thread...

Retired aceboard Mod
 pantherslair
 Posts : 4
  Posted 18/10/2007 10:04:18 PM
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Ok. Any news?? Is there a problem with your system sending emails to the email address provided? Would it be better to get you guys to alter the email address that is attached to that username?

Because everytime I have sent a new password request it tells me that an email will be sent with the new password to the registered address but no email ever arrives.

How long will it take to get a password sent to me so I can log in? This is taking way too long.

Registered Username: Viper
Registered Email: pantherslair@tpg.com.au
Registered Board: http://undergroundgamer.aceboard.com/index.php?login=273352

 pantherslair
 Posts : 4
  Posted 23/10/2007 07:22:13 AM
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 It works now! Tried requesting a new password and it came through straight away. Cheers and thanks for all your help.   (This topic is now closed)  

--Last edited by pantherslair on 2007-10-23 07:23:04 --


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